26% SaaS cost reduction
Improved software visibility and license control through structured SaaS management practices.
Adham Al Khuli
Senior IT Operations & Service Delivery Specialist
I help organizations build reliable, secure, and scalable IT operations by improving service management, access governance, operational structure, and technology cost control.
Experience across enterprise IT operations, IAM, SaaS governance, cloud support, and cross-functional delivery.
About
A practical and leadership-focused profile built around operational stability, service quality, and sustainable improvement.
I am an IT Operations Manager with more than 10 years of experience improving enterprise IT environments across service management, workplace technology, identity governance, vendor coordination, and cost control.
My focus is to build IT environments that are stable, secure, scalable, and practical for the business, while improving clarity, service quality, and operational maturity.
What I Do
Operational Leadership
Manage and improve IT operations to ensure reliability, visibility, and strong service delivery.
Service Management
Design and optimize IT workflows, request handling, incident management, and SLA-focused support processes.
Security & Access Governance
Support secure operations through structured IAM practices, RBAC models, access reviews, and policy alignment.
Cost & Vendor Control
Improve efficiency through SaaS governance, vendor coordination, license optimization, and operational cost awareness.
Selected Impact
250+ users migrated to Microsoft 365
Led migration planning, execution, and stabilization for users, services, and 2.8 TB of data.
SharePoint platform implementation
Designed and introduced a structured internal platform to improve collaboration and reduce tool fragmentation.
Improved ITSM workflows
Introduced more structured service processes to improve visibility, request handling, and operational efficiency.
Operational stability during team changes
Expanded ownership across multiple areas during headcount reduction while maintaining infrastructure reliability and stronger long-term cost control.
Selected Projects
SaaS Governance Improvement
Introduced structured SaaS visibility and license governance to improve compliance, reduce waste, and support better onboarding and offboarding processes.
Microsoft 365 Migration
Led the migration from Google Workspace to Microsoft 365 for 250+ users, including planning, risk mitigation, and post-migration support.
ITSM Workflow Transformation
Improved request intake, approval flow, and service visibility by moving toward more structured IT service management processes.
Cloud Cost Governance
Supported cloud cost control through monitoring, review practices, and operational decision-making focused on sustainable optimization.
Tools & Expertise
IT Operations & Service
- IT Service Management
- Incident Management
- Problem Management
- SLA Tracking
- Jira Service Management
Identity & Security
- Microsoft Entra ID
- RBAC
- Access Reviews
- Least Privilege
- Security Governance
Workplace & Collaboration
- Microsoft 365
- Google Workspace
- Intune
- SharePoint
- Teams
Cloud & Monitoring
- Google Cloud Platform
- AWS Fundamentals
- Grafana
- Kibana
- Cloud Operations Support
Automation & Process
- Power Automate
- Make
- Workflow Optimization
- Process Improvement
- Operational Automation
How I Work
I believe strong IT operations start with clear ownership, reliable processes, and practical execution.
- Stabilize critical services first
- Build structure before automation
- Balance security with usability
- Use data to improve operations
- Control costs without harming reliability
- Keep IT aligned with business needs
Let’s Connect
If you are looking for someone who can strengthen IT operations, improve service delivery, build reliable internal foundations for scale, reduce complexity and cost, and enhance performance, I would be glad to connect.